By phone: 203-748-1128

FAQ

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Some answers to common questions…

I need printing but my files are with another printing company. What should I do?

No worries. As long as the design is not too complex, we will recreate your design at no extra charge. For complex images, we will only charge a nominal fee to reproduce your design. As a bonus, you may find that it’s a great time to either make some revisions or freshen up your design altogether.

How do I submit my files?

You may send us your files either via email or our file upload page.

What kind of file may I send you?

For optimal results you may send us a high resolution PDF with bleeds and crop marks. We also accept original application files such as Photoshop, Illustrator, InDesign, CorelDraw, Publisher and Word. Please call 203-748-1128 for questions regarding file types.

I have a file for printing that needs changes. Do you make changes to files?

Yes we do. We have a prepress/design department that can make all of your edits. There is no extra charge for minor changes. More complex changes will incur a nominal design fee.

Will my printed piece look like what is on my computer screen?

We will do our best to produce a printed piece that will come very close to your original digital file. Without getting real technical, printing varies from ink jet to digital copier to printing press and sometimes colors will shift slightly. It is best to discuss the job beforehand to understand what process will be used to print the piece. If color is an issue, we will print a digital copy proof for your review.

I’m not very creative. Can you help me with design?

Yes we can! We have a group of creatives that can take your ideas and translate them to a creative and functional design. We have many samples of our work that will illustrate our design capabilities

Can you do RUSH Jobs?

In addition to our already quick turnaround, our production team can turn around a print run within 24 hours. Since our production schedule changes from day to day, it is recommended that you call for rush service and we will do our best to accommodate your request.

I can’t leave the office. Will you be able to deliver my print order?

Of course! We pride ourselves on keeping our customers happy with our service. We consider delivery as part of the order process. We deliver to your door so that you never have to leave the office.

What are your payment options?

We accept all major credit cards or company check. Terms are granted upon credit review and are typically NET 15.

I just sent you an order. When will it be completed?

This depends on the complexity of the job since all jobs have different variables. As a rule of thumb, most reorders of commodity items will be completed within 2 to 3 days. Print ready files for digital runs are usually complete within 48 hours. These are just some scenarios of turnaround times. Once you submit an order we will discuss turnaround as it pertains to your deadline.

Address

87A Sand Pit Rd, Danbury, CT
Phone: (203) 748-1128
Website: www.infinitypcd.com
Email: info@infinitypcd.com